The environment shapes culture. Change the environment, culture will follow.

Culture eats strategy for breakfast.

You can have a great strategy, but if the culture is not right then the strategy will fail. What is culture? In simple terms, my view of culture relates to how people act and behave, their habits and norms, their priorities and focuses. 

But changing or reshaping culture is not an easy thing. You cannot change how people conduct themselves. You can’t effectively force people who love to spend to suddenly save. You can tell them to do so, remind and cajole them even. But they will not willingly or naturally do so.

However, if you create a hypothetical situation where prices increases sharply, then people will start to save. This can be clearly seen with regards to natural resources such as water. If water is cheap, people will use it with very little thought and often waste it. When water is precious and expensive then people will start to save it. 

The same applies in management. If you want a culture of obedience, you create detailed rules and processes (bureaucracy!), you emphasise punishment and fear. If you want a culture of innovation, you allow more freedom especially for people to think different and try new things. You create the space and encourage minds to open.

Don’t spend time trying to get people to behave differently. Work on the systems and processes, not the people. 

Don’t bother trying to change people behaviours. Just change your management processes. Identify what kind of culture you want. What behaviours you would like to see. Be very clear on this. Then identify what are the current systems and processes that inhibit these behaviours and those the encourage these behaviours. Start changing those systems and processes. 

Work on the systems. The culture will follow.

2 Replies to “The environment shapes culture. Change the environment, culture will follow.”

  1. Beautifully written! My question though, will this work in our organisation? Moving 1 horse is easy. But moving herds (and herds) of ’em may be an extreme challenge… esp here!

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